Frequently asked questions

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Who is this service for?

Engager is a software development service for anyone who wants to create fully customized platform to manage their community around their brand, product or cause. Check out our use cases to see how we can help you.

How long does it take to build my app?

For the vast majority of our clients, we're capable of shipping a foundational production app in 3 weeks. But it really depends on the complexity of the app and the number of features you want to include. We'll work with you to understand your needs and provide a timeline for the project.

Why not hire an in-house developer or just use cloud based CRM software?

Hiring an in-house developer is expensive and time-consuming. Cloud based CRM software is a one-size-fits-all solution that doesn't support the unique workflows of high-touch industries.

What software do you work with?

We work with a mix of open-source and premium software particularily around the Ruby on Rails ecosystem. Aside the core codebase which uses Ruby, our expertise is in connecting the right tools to meet your unique needs, and we're not tied to any particular vendor for external tools.

What is your pricing?

We charge a one time flat fee that will cover the initial setup, data migration, and our time spent developing your platform. This covers 90% of the use cases and will let you manage any number of users and resources right of the bat. For very specific needs (e.g. multi-tenant applications, integrations with legacy systems, custom workflows), we offer additional quotes based on a time and complexity basis. For every project, recurring hosting fees are necessary; we can use your existing infrastructure or set up a new one for you.

Do you give refunds?

We don't offer refunds, but we're happy to work with you to resolve any issues you're experiencing.

Can you integrate third-party services or APIs into my Rails app?

Yes, integrating APIs (REST or Graphql) and webhooks into Rails apps is a common task that is required for payment gateways, geolocation services, etc. It is in our range of services.

How do you ensure the security of my application and my users' data?

We adhere to industry standards and use vetted tools and services free of major vulnerabilities. I follow secure coding practices to protect your app against common threats. If comprehensive security testing is required, we can recommend security experts to ensure further integrity and safety of your application and user data.